To all customers, bloggers, and the world.
It's been an amazing week. I thought I'd give you a status update on what exactly is going on.
First off: SoapBlox is no longer a one-man operation!
A System Administration group has been created, with over half-a-dozen people working on the new hardware/security concerns of SoapBlox Network, Inc. A new server has been created which is going to be the model for a new server paradigm. This server should be up and ready to hosts sites within the week.
When the server is ready, we will begin the process of moving sites on to this server, freeing up existing hardware where to be basically reformatted and reinstalled from scratch.
Eventually every SoapBlox site existing now will be moved. During this move we will also be upgrading you to a NEW version of SoapBlox. This new version as a lot of cool features that you can read about at a link provided below. Also, new code has been added since our security incident early to help prevent future compromises and make the software more secure.
Another group of people have been established to serve as the Customer Service/Bug Monitoring portion of the SoapBlox Network, Inc. team. We will be creating a portal for all customers to use to report issues and have the handled in a timely manner. We will be establishing business hours where our Customer Service will be on-call to deal with issues that arrive.
Along with this, a 24/7/365 Sys Admin will be on call to deal with any up-time issues on our end of things.
All of this will be up and running within the next couple weeks.
We've also established an Accounting position to manage the billing and payment side of the operation.
So as you can see, SoapBlox now has more than little old me around handling this stuff, which is a huge change in just the past week. A lot of lessons have been learned by me, and even though it was a little scary there for a while, SoapBlox is now a stronger platform and company because of the generous out-pouring of so many individuals.
It is completely understandable that many of you could have your confidence shaken in SoapBlox. I offer this message of things currently happening to help foster a better relationship between us and sense of security as we move forward. This has always been a labor of love, and as when dealing with love, sometimes the drama and irrationality creep into things. I hope you will forgive me as SoapBlox takes the next step. I thank you for your business and your continued support now and in the future.
Thank you,
Paul Preston
President,
SoapBlox Network, Inc.
Link to new features in SoapBlox
